9 min
1:19 AM. A guest cannot get in.
- 1:19 AMA guest arrives in the middle of the night and cannot work out how to get in.
- 1:24 AMOur shift desk sends the entry instructions.
- 1:28 AMThe guest confirms they are inside. Nine minutes, start to finish.
500+ units. 7 countries. One night shift.
We run your Airbnb like it’s ours.
A 24/7 desk answers your guests in a median of 4.3 minutes, reprices daily, books the cleaners and fights your claims. $120 a listing. 0% of your revenue.
- 30-day money-back guarantee
- Month to month
- Live in 5 to 7 days
An illustration of one night: while the owner sleeps, the Castle Host desk handles a lockout, a rate change and a cleaner confirmation.
- 500+units managed across Dubai, the US and Europe
- 7countries covered
- 24/7human guest care
- 0%of your booking revenue
- 4.3 minmedian first reply to a guest
This is your phone at 2 AM.
Lockouts. Refund threats. A cleaner who just cancelled. Every single one lands on you.
This is your phone with Castle Host.
Nine desks take every message, call and filing. You get one line in the morning.
- Guest careSecurity desk called. Door open.
- CleaningBackup crew confirmed.
- ClaimsPhotos logged. Claim filed.
- RevenueRates and minimum stay adjusted.
- ListingsTitle and cover photo retested.
- OnboardingListing built and connected.
- AccountingStatements reconciled and sent.
- TechSync restored. Calendar checked.
- StrategyNumbers run. Report ready.
$120 a listing. That is the whole price.
A 20% manager takes $700 a month from a $3,500 listing. We take $120 and none of your bookings. Put your own numbers in.
30days
$120per listing, per month
0% of your booking revenue. Forever.
- 24/7 guest messaging on every platform
- Daily pricing with PriceLabs
- Listings rewritten and retested
- Full onboarding in 5 to 7 days
- Turnovers scheduled and photo-checked
- Damage claims filed and chased
- Your PMS and channels kept healthy
- Portfolio strategy on call
- Marzan AI: owner assistant, dashboards, overnight rules
Full accounting is +$30 per listing. Guest phone calls and growth work are quoted on your call.
- 30 daysMoney back if we are not the right fit.
- Month to monthNo lock-in. Cancel any month.
- Your nameAccounts, payouts and reviews never leave it.
What is your manager really costing you?
You keep, per year$30,720
Based on your numbers: 4 listings at $3,500 a month each, a 20% manager, and $60 per listing of software.
Don’t take our word for it. Read the log.
Real jobs from our operations channel and guest inbox in 2026. Names and addresses removed. Numbers untouched.
4.3min
Median time to a first reply, measured.
4,974 guest messages across 930 stays we manage (stays arriving 12 October to 11 November 2026). Measured from each guest message to our next reply. More than half of those first replies are sent by AI.
- 87%answered within 15 minutes
- 98%answered within the hour
- 4.4 minmedian between 11 PM and 6 AM, property time
$2,300
A frozen A/C. A $2,300 claim. Paid in full.
- Sep 9–11An A/C system fails during a two-night stay.
- ThenThe owner wants $2,300 claimed. Marzan holds the filing until the technician’s photos are on record.
- Sep 15Evidence in. We file with the platform’s insurer.
- Oct 1Approved: $2,300, the full amount.
$1,200
The owner asked for $799. We got $1,200.
- Sep 26A guest checks out. The bed frame is broken.
- ThenThe owner suggests claiming $799.
- ThenOur claims desk files for $1,200 instead.
- Oct 9Approved: $1,200.
1★ gone
The guest never arrived. The 1-star review did.
- Nov 9A guest who never showed up leaves a 1-star review. The score slips from 8.5 to 8.4.
- ThenWe build the case and file a removal request.
- Nov 10Review removed. Under two days, start to finish.
3 min
Booked at 2:41 PM. Arriving tonight. IDs in by 3:11.
- 2:41 PMA guest books for the same night.
- 3:08 PMWe ask for both guests’ IDs and say plainly they cannot be taken at the door.
- 3:11 PMBoth IDs are in.
- 3:15 PMThe building’s reception has the check-in email.
+7 nights
One link at 7:25 AM. Seven more nights.
- 7:25 AMA guest due to check out wants to stay. We send a direct booking link.
- ThenThe guest books the same home for 7 more nights, direct.
- OctoberAnother guest extends by 31 nights, also booked direct.
- $4,900recovered across five approved damage claims, July to October 2026
- 6+guest reviews removed after we challenged them, since August 2026
- 3host cancellation fees waived in eight days, October to November 2026
Real jobs from our operations channel and guest inbox. Names and addresses removed. Past results show how we work; they are not a promise of the same outcome every time.
Nine desks working your portfolio around the clock.
Each one has an owner, a checklist and a clock. Follow them through a single day.
2:04AM
Every guest answered. Day or night.
A guest is locked out. Someone answers before they call you.
4.3 minmedian first reply, measured on 4,974 guest messages
- 24/7 Response Coverage
- Pre-Arrival Coordination
- In-Stay Support
- Check-Out & Turnover
6:30AM
Your rates move every day. Not once a season.
Demand moved overnight. Your rate moved with it.
15–30%average revenue increase within the first 90 days
- Market Analysis
- Seasonal Adjustments
- Event-Based Pricing
- Competitor Monitoring
9:00AM
Listings rebuilt to get found, clicked and booked.
Your listing gets read the way a guest reads it.
2–3ximprovement in listing impressions and click-through rate
- SEO Title Optimization
- Compelling Descriptions
- Photography Guidance
- Platform-Specific Formatting
10:30AM
From keys to live in a week.
A new unit goes from keys to live.
5–7 daysfrom discovery call to a fully live operation
- Account Configuration
- Listing Creation
- Channel Connections
- Automation Setup
11:00AM
Every turnover scheduled, chased and photographed.
Checkout at eleven. Photos checked by two.
100%target turnover completion rate with documented checks
- Automated Scheduling
- Quality Inspections
- Cleaner Management
- Inventory Tracking
1:15PM
Damage documented. Claims filed. Money chased.
A broken bed frame becomes a paid claim.
~100%claims recovery rate on eligible, documented damages
- Damage Documentation
- AirCover Submissions
- Security Deposit Claims
- Chargeback Defense
4:00PM
Every payout matched to a booking.
Every payout matched to a booking.
$0untracked revenue across your managed portfolio
- Trust Accounting
- Owner Statements
- Expense Tracking
- Tax-Ready Reports
7:00PM
Your PMS, channels and automations, kept alive.
A calendar sync breaks. It is fixed before a double booking.
15+ hrssaved per property, every month
- PMS Configuration
- Channel Manager Setup
- Automation Workflows
- Integration Maintenance
9:30PM
Buy, hold or sell. Decided with numbers.
Should you buy the unit next door? We run the numbers.
ROI-firstdecision-making from acquisition through exit
- Market Analysis
- Portfolio Strategy
- Growth Planning
- Investment Guidance
Your accounts. Your money. Our night shift.
We plug in as a co-host. Nothing moves out of your name, and you can remove us in one click.
Always yours
- Airbnb, Vrbo and Booking.com accounts
- Payouts straight to your bank
- Reviews, ratings and guest history
- Pricing floors, house rules and calendar blocks
- Every workflow and document we build
What we run
- Every guest message, 24/7
- Daily rates, stays and gap decisions
- Turnover schedules and photo QC
- Claims, permits, portals and tech
- A monthly pack with numbers and exceptions
Live in 7 days. About 2 hours of your time.
Four steps. You review, we build. Here is exactly what happens and what we need from you.
Day0
Call
-
Day 0: CallYour time: 30 min
A 30-minute call. No deck.
Tell us what is actually broken: the 2 AM messages, the cleaner chaos, the unit that never performs. We tell you straight whether we can fix it.
- We open your live listings together
- You get a straight read on pricing and photos
- No contract, no proposal PDF, no pressure
What we need from youTell us about the unit you dread hearing from.
-
Day 1–2: AccessYour time: ~1 hour
You stay the owner of everything.
You add us as a co-host or team member. Nothing is transferred. Nothing is re-registered. You can remove us in one click.
- Co-host invitations and team access
- Permits and contacts logged
- An access register you can audit
What we need from youA few invites and a short call about your building and vendors.
-
Day 3–6: BuildYour time: ~40 min
We wire the operation behind you.
Channels, listings, pricing, cleaners, message flows and portals go in. You review before anything goes live.
- Listings rebuilt per channel
- Pricing strategy around your floor
- Cleaning and escalation workflows set
What we need from youOne focused review pass. Tell us what to change.
-
Day 7 onward: RunYour time: ~10 min a day
Nine desks pick it up. You get your nights back.
Guest care, pricing, turnovers, claims and compliance run on one documented rhythm. You see the numbers and the exceptions.
- 24/7 guest coverage from day seven
- Monthly P&L and owner statement
- One named contact for urgent decisions
What we need from youSkim the day’s exceptions. Answer the odd question.
Pick your situation. Get the honest numbers.
Including the cases where the other option wins. We would rather lose the sale than oversell you.
| What | Self-managing | Castle Host |
|---|---|---|
| Cost per listing | $0 in cash, ~15h/month of you | $120/mo, ~10 min/day of you |
| Guest response at 2 AM | You, or nobody | A rostered human, every night |
| Pricing | Manual guesses, usually stale | PriceLabs, reviewed daily |
| Cleaner falls through | You start calling around | Re-dispatched before you know |
| Adding listing #4 | Usually breaks | Same workflow, nothing changes |
Where they winIf you have one unit, enjoy hosting and your time is not scarce, self-management can be cheaper. We would tell you that on the call.
| What | Traditional manager | Castle Host |
|---|---|---|
| Revenue share | 20–35% of every booking | 0%. Forever. |
| Monthly cost at $3,500 | $700–$1,750+ | $120 flat |
| Whose accounts | Often theirs or a master account | Yours, in your name |
| Cost as you grow | Rises with every good month | Does not move |
| Reporting | Quarterly, if you chase | Monthly pack + exceptions |
Where they winA local full-service manager owns the physical asset and vendors. If you want a landlord rather than an operating partner, pay the percentage.
| What | Virtual assistants | Castle Host |
|---|---|---|
| Coverage model | One generalist, one time zone | Nine desks, rostered 24/7 |
| When they are sick | Nothing happens | Documented handoff, work continues |
| Pricing expertise | Rarely specialist | A dedicated revenue desk |
| Claims | Often not covered | Evidence filed and chased |
| Process ownership | Yours to design | Ours, documented and transferable |
Where they winA great VA who knows your business can be valuable. Plenty of our clients keep theirs alongside our operating layer.
| What | Hiring in-house | Castle Host |
|---|---|---|
| Adding capacity | Recruit, train, retain | Live in 5–7 days |
| Fixed cost | Salaries regardless of occupancy | $120 per listing |
| Whose brand | Yours | Yours. We work white-label |
| Night shift | Expensive and fragile | Already staffed |
| Churn risk | Key-person dependent | Team-based documentation |
Where they winIf back-office operations are the product you sell, keeping them in-house can be right. We fit when you would rather own growth and client relationships.
Meet Marzan. Our AI works nights too.
Marzan reads every booking, drafts the replies, chases the cleaners and preps the paperwork. Our people make the calls that need judgment. You get both inside the flat fee.
- Ask from your phone“What needs me today?” gets a straight answer from your own records.
- Dashboards you approveDescribe the view. Marzan builds it. Nothing appears until you say yes.
- Rules that run overnight“If the cleaner has not confirmed by 2 AM, message the backup crew.”
- It knows when to stopIn September it held a $2,300 claim until the evidence was on file. The insurer then paid in full.
A team of 23. Not a chatbot.
Shift engineers, reservation managers, turnover analysts and an accounting desk, covering every time zone you own in.
No fake testimonials. A real guarantee.
We could paste stock headshots next to glowing quotes. You would see through it. So here is the deal instead.
- 30 daysNot the right fit? You get your money back.
- Month to monthNo lock-in. Cancel any month and keep everything we built.
- A referenceAsk on the call and we will introduce you to an owner directly.
Bring these to the call
- Who answers my guests, and from which time zone?
- Show me a real cleaning schedule from last week.
- What happens at 2 AM when a guest is locked out?
- Walk me through a claim you filed and what it paid out.
- If I leave in three months, what do I take with me?
Straight answers before you hand over the keys.
Clear scope, clear control, no vague promises. Still missing something? Ask us in writing.
Do I keep control of my Airbnb, Vrbo and Booking.com accounts?
Yes. You remain the account holder. We are added as a co-host or team member, while your payouts, reviews, guest history and final decisions stay with you. We keep an access register so you can see exactly who can do what.
What is included in the $120 per-listing monthly fee?
The flat fee covers the operating layer: guest communication, pricing, listing work, onboarding, cleaning coordination, claims, technology and strategic support. It also covers the Marzan owner assistant, dashboards and automation rules. There is no percentage of booking revenue. Full accounting is an optional $30 per-listing monthly add-on. Guest phone calls and growth work (ads, films, owner acquisition) are add-ons quoted on your call.
How quickly can you take over a portfolio?
Once access is in place, most established portfolios are operating within five to seven days. We first map the listings, building contacts, cleaners, pricing rules and escalation paths; new listings or complex compliance work can take longer, and we will tell you that upfront.
Who handles a 2 AM guest emergency or a physical problem on site?
Our guest-care desk responds around the clock. For an on-site issue, the team works from the unit’s documented building, vendor and security contacts, coordinates the response, and escalates to you only when a decision needs the owner.
You work remotely. How do cleaners, maintenance and building access get handled?
Remote does not mean detached. Every unit is set up with its own local contact map, access notes, service standards and escalation sequence. We coordinate the right local person before a missed turnover or access issue becomes the guest’s problem.
How do pricing decisions and owner approvals work?
You set the boundaries: pricing floors, house rules, calendar blocks and any approval limits. Our revenue desk works inside those rules, reviews demand and gaps daily, and puts material exceptions in the monthly pack instead of making you chase updates.
Can Castle Host work with my existing team and software?
Yes. We can work alongside your cleaners, VAs, maintenance vendors, PMS and channel accounts. During onboarding we make ownership and handoffs explicit, so a task never sits between two people who both thought someone else owned it.
What happens if Castle Host is not the right fit?
You get a 30-day money-back guarantee, and after that there is no lock-in: cancel any month. Your accounts, payouts, listing assets and the documents we build remain yours. We hand back the operating context rather than trapping your business inside our systems.
Have a situation that does not fit a dropdown? Tell us what is happening
Tell us about your worst unit.
We open your live listings on the call and tell you what we would fix first. 30 minutes. Free. No deck.
- 30-day money-back guarantee
- Month to month
- $120 per listing, 0% commission